Pokémon TCG: Iono Premium Tournament Collection

 We offer a free local pickup option in the downtown Ottawa (ON) region. You can select this option during the checkout process. However, since we're an online shop, we will need to set up a date & time, therefore please wait for an email notification before picking up your order. The email will include a telephone number (call/text) to make the necessary arrangements.

Note that an order confirmation will be required upon arrival.

 A pre-order is the sale of a product before its commercial release with the understanding that it will be shipped when it becomes available through the Site. The pre-order arrival dates are subject to change without notice. Collector’s Pursuit will do its best to update these arrival dates should the item(s) not arrive on time.

Cancellations

You can cancel pre-orders up to 24 hrs after the original purchase date and time. Cancellations beyond that time frame will involve a 10% processing fee. Cancellations on in-stock items can be done at ay time for as long as your order has not shipped.

Returns

To return a product, contact support@collectorspursuit.com with a descriptive reason for the return. If we deem the request valid (i.e., receipt of incorrect item), we will provide a return shipping label with mailing instructions.

Refunds

Refund requests must be made within 3 calendar days after the receipt of your order. We accept refund requests for goods sold on our Site for any of the following reasons:

Item(s) sustained damage during transit;

Receipt of incorrect item(s); and

Item(s) do(es) not match description.

If we deem a refund valid for any other reason, it will be provided in the form of a store credit.

Exclusions

Collector’s Pursuit does not offer refunds on goods that have been opened or removed from their original packaging. Small manufacturer flaws or tares in product seals are also not a basis for returns.

U.S. Customers, Collector’s Pursuit will not offer refunds or returns for the application of custom duties, taxes or import charges on your order(s).

For all other inquiries, please contact support@collectorspursuit.com or reach out to us on Social Media.