POLICIES
Terms & Conditions
These terms and conditions (the "Terms and Conditions") govern the use of https://collectorspursuit.com (the "Site"). This e-commerce Site is owned and operated by Collector’s Pursuit. In using this Site, it implies that you have read and understood these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content publications made available on our Site is the property of Collector’s Pursuit and its creators. These publications include, but are not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
Upon creating an account on our Site, you agree to the following:
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You are responsible for the privacy and security of your account, including its passwords or any sensitive information; and
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All personal information that you provide to us through your account is accurate, up to date and truthful, and that you will update your personal information if or when it changes.
We reserve the right to suspend or terminate your account if you use our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of products available on our Site, which include the following:
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Collectible Card Games (CCG);
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Funko; and
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CCG & Funko accessories.
These Terms and Conditions are applicable to all the products on our Site at the time you access it. This includes items that are out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such as we cannot guarantee the accuracy of all merchandise provided by manufacturers.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, you will be given a refund equal to the payment amount. You agree that it is your responsibility to monitor your payment instrument to verify the receipt of any refund.
Payments
We accept the following payment methods on our Site:
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Interact debit;
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Major credit cards;
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Apple Pay / Google Pay; and
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PayPal.
When you provide us with your payment information, you authorize our use and access to your payment instrument. In providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment is in violation of any law which includes our Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping & Handling
The handling time for all orders is 1-2 business days.
Please allow between 1-10 business days for delivery, taking into consideration weekends, public holidays, severe weather conditions, high volumes of mail or other unforeseen circumstances.
We are not liable for deliveries at an incorrect address or wrong person as a result of you providing us with inaccurate or incomplete information. Should an order return to us, we reserve the right to request an additional shipping fee to resend the item(s).
Local Pickup
We offer free local pickup in the Central—Ottawa (ON) region, you can select this option during the checkout process. However, given that we are an online shop, please wait for an email notification before picking up your order.
Customs, Taxes & Import Charges (U.S. Customers)
U.S. customers, note that Collector's Pursuit is not responsible for any custom duties, taxes or import charges on your order(s). Please refer to your country's customs office for rates and guidelines.
Free Shipping
All orders of $200 CAD before taxes qualify for free shipping.
Pre-Orders
A pre-order is the sale of a product before its commercial release with the understanding that it will ship when it becomes available. If a pre-order contains in-stock items or items with different arrival dates, your order will ship when the final product becomes available.
Pre-order arrival dates are subject to change without notice. Collector’s Pursuit will do its best to update these arrival dates should the product not arrive on time.
Cancellations
Cancellations on in-stock items can be done at any time for as long as your order has not shipped. Cancellations on pre-orders will include a 10% processing fee.
Refunds & Refunds
To request a return or refund on a product, contact support@collectorspursuit.com within 3 calendar days of receiving your order. If we deem the request valid (i.e., receipt of incorrect item), we will provide a refund or a return shipping label with mailing instructions. We accept refund requests for goods sold on our Site for any of the following reasons:
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Item(s) sustained damage during transit;
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Receipt of incorrect item(s); and
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Item(s) do(es) not match description.
Exclusions
We do not accept returns or offer refunds on goods that have been opened or removed from their original packaging. Small manufacturer product flaws are also not a basis for returns.
U.S. Customers
Collector’s Pursuit will not offer refunds or returns for the application of custom duties, taxes or import charges on your order(s).
Chargebacks
A chargeback applies when a customer files a dispute through their bank in order to get a reversal or refund on an unidentifiable charge.
We ask that customers contact support@collectorspursuit.com to resolve any order issues. This includes but is not limited to the receipt of incorrect items or mail courier damage during transit.
Cardholders who file unwarranted chargebacks will be held liable for first-party fraud, which is misrepresentation of your identity or giving false information for financial or material gain. Collector’s Pursuit reserves the right to collect any incurring costs in result of illegitimate claims.
If we suspect a suspicious or fraudulent transaction, we retain the right to contact you in writing prior to shipping your order. Failure to respond will result in an order cancellation and a full refund to your original method of payment.
Consumer Protection Law
These Terms and Conditions will not limit your legal rights and remedies under the legislation of the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction. These Terms and Conditions will also be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and the legislation, the mandatory provisions of that legislation will supersede.
Limitation of Liability
Collector’s Pursuit and its directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities or expenses including legal fees from your use of the Site.
Indemnity
In using this Site, you indemnify and hold harmless Collector’s Pursuit and its directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities or expenses including legal fees arising out of the use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Severability
If the provisions set forth in the Terms and Conditions are found to be inconsistent or invalid at any time under applicable laws, those provisions will be considered void and removed from these Terms and Conditions. All other provisions will not be affected by this removal, the remaining Terms and Conditions will continue to be valid.
Changes
From time to time, Terms and Conditions will require amendments in order to maintain compliance with the law, as well as reflect changes to the way we operate our Site and the behavior of its users. We will advise our users of changes to these Terms and Conditions via email or notification on our Site.
Privacy Policy
Effective date: December 1, 2022
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform our Site`s users of the following:
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The personal data we collect;
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Use of the data we collect;
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Who has access to the data we collect;
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The rights of Site users; and
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The Site's cookie policy.
This Privacy Policy applies in addition to the Terms and Conditions of our Site.
Consent
In using our Site, users consent to the following:
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The conditions set out in this Privacy Policy; and
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The collection, use, and retention of the data listed in this Privacy Policy.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect information beyond the data listed below without first notifying our users.
Non-Automatic Data Collection
We may collect the following data when you perform certain functions on our Site:
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First and last name;
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Email address;
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Phone number;
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Address; and
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Payment information.
We may collect this data using the following methods:
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Account creation;
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Contact form; and
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Order fulfillment.
How We Use Personal Data
The data we collect on our Site will only be used for the purposes specified in this Privacy Policy. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect when a user performs certain functions may be used for the following purposes:
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Order fulfillment; and
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Communication with Site users.
Who Can Access Personal Data
We may disclose user data to any member of our organization who reasonably needs to access it in order to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
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If the law requires it;
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If it is required for any legal proceeding;
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To prove or protect our legal rights; and
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To buyers or potential buyers of this Site in the event that we seek to sell the company.
Note that if you follow hyperlinks from our Site to another site, we are not responsible nor have any control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until we achieve its collection purpose. Users will be notified if their data is kept for longer than this period.
How We Protect Personal Data
All critical interfaces and functions such as user authentication, payment transactions (PCI data) and PII related processes are only accessible using TLS v1.2. Wix.com Ltd. provides this Site with a multi-layer security architecture to help protect against 0-day security issues. Firewalls and intrusion prevention systems are in place to prevent unauthorized access. Wix.com Ltd. also facilitates a SOC 24/7/365 monitoring program that focuses on information collections from various sources (internal network traffic, employee system actions and on-going research about vulnerabilities). In addition, Wix.com Ltd. performs analysis using different tools for traffic capture and parsing.
While we take all reasonable precautions to protect user data, cyber risks continue to exist. The Internet as a whole is subject to vulnerabilities and we are therefore unable to guarantee the security of user data beyond what is reasonably practical.
Personal Data Exclusions [Children]
We do not collect or use personal data of children under 13 years of age. If we learn that we have collected personal data from an underage person, it will be deleted as soon as possible. If a person under 13 years of age has provided us with personal data, their parent or guardian can contact support@collectorspursuit.com.
How to Access, Modify, Delete, or Challenge the Collection of your Data
If you would like to know whether we have collected your personal data, how we have used it, disclosed it, or if you would like to have it deleted or modified in any way, please contact support@collectorspursuit.com.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Collection of your Data section, we provide the following specific opt-out methods below for the forms of collection, use, or disclosure of your personal data:
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Click "unsubscribe" on the bottom of marketing emails; and
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Update your communication preferences under "Your Account" to opt-out.
Cookie Policy
A cookie is a small file storage from a website onto a user's hard drive. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a website transmits a cookie. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your browsing experience.
We use the following types of cookies on our Site:
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Functional cookies: functional cookies are used to save and remember the selections you make on our Site for your next visits;
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Analytical cookies: analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access it, for example, data on the content you access, how long you remain on the Site, etc.; and
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Targeting cookies: targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site.
Modifications
From time to time, this Privacy Policy will require amendments in order to maintain compliance with the law and to reflect changes in our data collection process. When we amend this policy, we will change the "Effective Date" at the top of the Privacy Policy page. We recommend that our users periodically review it to ensure that they are aware of any updates. If necessary, the Site will notify its users by email of any changes to this Privacy Policy.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer at support@collectorspursuit.com.